- Cancellation by Guests
- The guest can cancel free of charge until 28 days before arrival.
- The guest will be charged 50% of the total price if they cancel within 15 days of arrival.
- The guest will be charged full price within 0-15 days of arrival.
- Cancellation by Us
- In rare cases, we may need to cancel a reservation due to unforeseen circumstances.
- Guests will receive a full refund and assistance in finding alternative accommodations.
- Refund Processing
- Refunds will be processed within 7 business days.
- Payment processing fees may be deducted from the refund.