- Cancellation by Guests
- Full refund if canceled 1 day before check-in. Get back 100% of what you paid.
- Partial refund if canceled within 1 day. Get back every night except the first one. No refund for the first night or the service fee.
- Cancellation by Us
- In rare cases, we may need to cancel a reservation due to unforeseen circumstances.
- Guests will receive a full refund and assistance in finding alternative accommodations.
- Refund Processing
- Refunds will be processed within 7 business days.
- Payment processing fees may be deducted from the refund.